Returns & Exchanges
At Roll Your Own Papers, we stand behind the quality of our custom smoking accessories and aim for total customer satisfaction. If your order arrives damaged or incorrect, our straightforward return process ensures you receive a replacement or refund as quickly as possible.
Contact Support
Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photos of the damaged or incorrect items along with the original packaging to help us expedite your claim.
Receive Authorization
Once reviewed, we will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label if the error was on our part.
Processing & Refund
After we receive and inspect your returned items, we will process your refund or ship out your replacement products within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing